Aret Baseware Review
So tragedy has struck, guys and gals. I was packing up my Osprey Tempest 40 last week, and noticed something seemed... Off. Take a look. One of these straps is not like the other! It appears that my load strap and my handle were sewn in the wrong spots. Sad day! Luckily Osprey has great customer service, so I'm packing the bag (Ha!) and sending it off to them to see if they can repair it. If not, they'll replace it, although I'm a little sad for two reasons. 1) I had just gotten it nice and dirty so I didn't look like a trail newbie anymore 2) They don't make this color scheme for the Tempest 40 anymore and while I pretend that colors don't matter on my gear, I really liked it. I'll keep you all updated on how it goes, I'm always interested to see how the customer service is for outdoor gear companies. So far so good with these guys, an actual person responded to me, explained the process thoroughly and had a UPS shipping label send to my email ...